Frequently Asked Questions
Welcome to our common FAQs section, where we address some of the most common questions that our valued customers have. We believe that having access to clear information is crucial, which is why we have compiled this guide to help you navigate your queries. This guide includes insights about shipping, tracking, guarantees, payment options, and more, all centered around our common FAQs.
Do you ship to my country?
Yes! We proudly ship worldwide and offer tracked shipping completely free of charge, with no minimum purchase required. We are excited to share that we’ve shipped to over 200 countries and continue to expand our reach.
How long does shipping take? When will I receive my order?
Delivery times depend on your location. Below is an estimated delivery time based on your region:
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United States: 7 - 10 Business Days
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Canada: 7 - 10 Business Days
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United Kingdom: 7 - 10 Business Days
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Australia: 7 - 10 Business Days
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New Zealand: 7 - 10 Business Days
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All other countries: 10 - 21 Business Days
You’ll receive your tracking number via email within 2-5 days after placing your order. We strive for timely shipping, but in rare cases, there may be delays. If your order has not arrived within 8 weeks, you automatically qualify for a full refund or reshipment.
Can I track my order?
Absolutely! Once your order has been shipped, you will receive a tracking number and link via email. Tracking may take up to 7 days to show shipping activity. You can track your shipping status at www.17track.net.
Do you offer a guarantee? Can I return my items?
Yes, we offer an extended 90-day satisfaction guarantee. If you are not 100% satisfied with your purchase or have received faulty goods, please contact our customer support team at contact@notionshops.com. Include your order details and related photos if applicable. We aim to respond within 3 days.
Can I change or cancel my order?
Yes! You can change or cancel your order within 3 hours of your confirmation email. For modifications, please contact us with your name and order number at contact@notionshops.com. After 3 hours, we can no longer make changes to your order.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. All transactions are processed securely using 128-bit encryption to keep your data safe.
Do I need to pay import duties?
No, you do not need to pay any import duties for your orders.
If you have further questions, we're here to help! Feel free to reach out to us at contact@notionshops.com.
